Terms and Conditions

These General Terms and Conditions of Use and Purchase (hereinafter “General Terms and Conditions”) restrict access to the use of the website accessible on the domain names http://www.cosmeticanaturaldelicopeno.com and its subdomains (hereinafter “the company”) as well as purchasing products and/or services therein. Simply accessing the Website entails that the person using it shall be considered a Website User (hereinafter “the User”) and implies acceptance of all the terms included in these General Terms and Conditions.

By accepting these General Terms and Conditions, Users declare:

  •          That they have read and understood the provisions set forth here.
  •          That in the event they are willing to do so, they are sufficiently capable of entering into contracts.
  •          That they assume all of the obligations set forth herein.
  •          These General Terms and Conditions are only available in Spanish. 

Users must read this document carefully every time they use the Website as it may be modified.

The owner of the Website reserves the right to carry out any modification or update of the content and services set forth in this document and, in general, on any elements in the design and configuration of the Website at any time and without prior notice.


General Information about the Website

In accordance with Article 10 of Spanish Law 34/2002 of July 11 on Information Society and Electronic Commerce we make the following data available:

Corporate name: Cosmética Natural de Licopeno S.L.

Registered Office: Avda/ Cristóbal Colón, num. 14 (Pasaje Comercial local 6) 06005 BADAJOZ, Spain

Email: info@cosmeticanaturaldelicopeno.com; cosmeticanaturaldelicopeno@gmail.com

Telephone number: +34 924.957.312

Registry data: Limited Liability Company founded on December 3, 2013 before the Notary Public Luis Pla Rubio under number 2842 of his protocol. Registered in the Companies Registry of Badajoz PAGE: BA-25252; VOLUME: 578; FOLIO 171; Registration 1 SIC: 2042 Manufacture of Perfumes and Cosmetics

Tax identification number: B06651731

Online dispute resolution in accordance with Article 14.1 of the Regulation (EU) 524/2013: the European Commission provides a platform for online dispute resolution, available in the following link: http://ec.europa.eu/consumers/odr/.


Accessing the Website

Simply accessing the Website is free, except as regards the cost of the connection on a telecommunications network provided by an access supplier hired by the User.


Need to Create an Account

In order to access the Website content, a username will not generally be required, although the use of certain services may require creating an account beforehand.

The data introduced by the User must be accurate, up-to-date, and true at all times. The registered User shall be responsible at all times for the data he or she introduces. For these purposes, the User shall be responsible for the data introduced.

Website Use Standards

The User is obligated to use the Website as well as all of its content and services in accordance with the provisions of the law, ethics, public order, and this document. Moreover, the User is obligated to use the services and/or contents of the Website appropriately and not use them to carry out unlawful or criminal activity that violates the rights of third parties and/or that infringes on the regulations on intellectual and industrial property or any other applicable legislation. 

The User undertakes to, including but not limited to, carry out the following:

  1. Not introduce or distribute content or propaganda that is racist, xenophobic, pornographic, in favor of terrorism, or against human rights.
  2. Not introduce or distribute data programs (viruses and malicious software) on the network that may cause damage to the computer systems of the access supplier, its suppliers, or other Users on the Internet.
  3. Not distribute, transmit, or make available to third parties any information, elements, or content that violates the fundamental rights and public freedoms recognized in the constitution and in international treaties.
  4. Not distribute, transmit, or make available to third parties any information, elements, or content that entails unlawful or unfair advertising.
  5. Not transmit unrequested or unauthorized publicity, advertising material, “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except those areas (such as commercial spaces) that were exclusively made for this activity.
  6. Not introduce or distribute any false, ambiguous, or inaccurate information or content leading to an error on the part of the recipients of said information.
  7. Not impersonate other Users by using their credentials for the different services and/or contents of the Website.
  8. Not distribute, transmit, or make available any kind of information, element, or content entailing a violation of intellectual and industrial property, patent, trademark, or copyrights corresponding to the owners of the Website or to third parties.
  9. Not distribute, transmit, or make available to third parties any information, elements, or content that violates the privacy of communications and legislation on personal data protection.

The User is obligated to hold the company harmless from any potential claims, fines, punishment, or sanctions that they may be obligated to bear as a result of User non-compliance with any of the above-mentioned use standards. The company also reserves the right to request compensation for any damages corresponding to it.

The company reserves the right to prohibit the use of the services offered on the Website to any User who infringes upon the standards and obligations established in this document.

Exemption from Liability

User access to the Website does not entail any obligation to ensure the absence of viruses, worms, or any other damaging computer elements. It is the responsibility of the User to have the appropriate tools available for the detection and disinfection of harmful computer programs at all times. 

The company is not liable for the damages caused to the software and technological equipment of Users or third parties while using the services offered on the Website, nor for any kind of damages occurring to the User that lead to errors or disconnections on telecommunications networks that cause the suspension, cancellation, or interruption of Website service while the service is being provided or prior to said service.

Content and Services Linked to the Website

The Website access service includes technical linking devices, directories, and even search instruments that allow the User to access other pages and portals on the Internet (hereinafter “Linked Sites”). In these cases, the company shall only be liable for the content and services provided on the Linked Sites in the event the company was aware of the unlawful nature of the site and did not deactivate the link with due diligence. In the event that the User considers there is a Linked Site with unlawful or inappropriate content, he or she may report it to the company; under no circumstance shall this communication entail an obligation to remove the corresponding link. 

Under no circumstance shall the existence of Linked Sites entail the formalization of agreements with the responsible parties or owners thereof, nor the recommendation, promotion, or identification of the company with the statements, content, or services provided. 

The company does not know about the content and services of the Linked Sites and is therefore not liable for damages caused by the unlawful nature, quality, out-of-date nature, unavailability, error, or uselessness of the content and/or services of the Linked Sites or for any other damages not directly attributable to the company. 

In the event that the User may access or is redirected to Linked Sites that allow for services and/or products to be purchased, the User knows and accepts that the company acts a mere intermediary, facilitating said access, and therefore shall not be liable, indirectly or collaterally, for damages of any kind arising from the free use and/or purchase of said services and products of third parties, as well as for the lack of legality, trustworthiness, usefulness, truth, accuracy, comprehensiveness, and timeliness thereof. The company shall not be liable for damages of any kind arising from, including but not limited to, defective performance or non-compliance with the contractual commitments acquired by third parties; acts of unfair competition and unlawful advertising; the inappropriateness and non-fulfillment of the expectations of said services and products from third parties and flaws and defects of any kind that may arise therefrom.


Terms and Conditions of Purchases made on the Website

All purchases made on www.cosmeticanaturaldelicopeno.com are subject to applicable Spanish law and the conditions set forth below. 

Product prices include VAT. However, the taxes applicable in each particular case shall be reported to you once you provide your billing information as these taxes depend on the country where the purchase is made, generally countries in the European Union.


Payment Methods

We offer different payment methods. You can chose the best option at the end of the purchase process by using the button for each of the methods: credit or debit card, PayPal, bank transfer, or cash on delivery.

Bank transfers should be made to IBAN ES55 2048 1129 32 34000 17893, at Liberbank. The holder of this account is Cosmética Natural de Licopeno S.L. Please include the order number in the information transfer information in order to streamline payment validation. If the transfer has not been made within five days from the date of the order, the order shall be canceled.

Cash on delivery shall include an additional fee of 2.2% of the order total with a minimum of €2.39.


Shipping Methods and Delivery Timelines

The corresponding receipt or invoice, if expressly requested, shall be attached to all of our orders. Orders shall be sent with our transport agency, unless the customer indicates a preference of in-store pick up. All items shall be delivered with secure packaging. The articles shall arrive within 24 to 48 hours (business days) from the approval of the order and payment. However, the above-mentioned delivery timelines are for guidance purposes only, although the company will try to respect these timelines. A delay for any reason does not entail the cancellation of the order nor any compensation. 

The exact delivery period shall be confirmed via email upon receiving your order and will depend on the availability of the product purchased, the shipping method, and the delivery address.

Shipping Fees

Shipping fees shall be calculated based on order destination and weight.


Applicable Taxes

The prices of products available for sale in our online store include value added tax (VAT). 

Order Withdrawal

The User/Buyer shall have a period of fourteen (14) business days to resolve the purchase, as long as the nature of the good acquired so allows. The period of fourteen (14) days shall begin on the day after receipt of the purchased goods by the Buyer.

In all cases, the Buyer shall be understood to have recognized the right to withdraw from the time he or she entered the Store, which requires reading and accepting these General Terms and Conditions and also from the time the order is placed.

Returns must be processed by Customer Service (Telephone: +34 924 957 312) or via email to info@cosmeticanaturaldelicopeno.com or cosmeticanaturaldelicopeno@gmail.com in order to coordinate the pick up of the order at your address.

The company shall refund the amounts received, minus the pick up fee stipulated on the Website, within a period of no longer than thirty (30) days, once the status of the shipment has been verified.

However, everything stipulated above is excluded from the right to withdraw and/or settle in the cases in which, due to the nature of the goods being acquired, it is impossible to carry this out, without prejudice to the corresponding claim for damages.

The shipment must be delivered to our transporter in perfect condition, packaged in a closed and sealed package covering the original packaging, if it was sent that way. If the shipment is done by the customer, it must reach our warehouse in the same condition and be perfectly identifiable. The product must be perfectly identifiable and indicated with the return number provided by Customer Service.

Clauses Declared Null and Void

If any clause included in this document is declared fully or partially null and void, said declaration shall only affect said provision or the part thereof that was declared null or void, with the remaining parts of this document surviving and considering said provision to be fully or partially not included.

Applicable Legislation and Competent Jurisdiction

This document shall be governed and interpreted in accordance with the laws of Spain. The company and the User undertake to submit any dispute that may arise due to the access, use, and/or purchase of products or services on the Website to the Courts of Badajoz, Spain, except when the Law sets forth another location.

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