TERMS AND CONDITIONS

These General Terms and Conditions of Use and Contracting (hereinafter, "the General Conditions") govern the access and use of the website accessible through the domain names https://cosmeticanaturaldelicopeno.com and its subdomains ( hereinafter, "the company"), as well as the contracting of products and/or services through it. The simple access to the Website attributes to the person who performs it the condition of User of the Website (hereinafter, “the “User”) and implies acceptance of all the terms included in these General Conditions.

By accepting these General Conditions, the User states:

• That you have read and understood what is stated here.
• That, if he is willing to do so, he is a person with sufficient capacity to contract.
• That he assumes all the obligations set forth herein.
• These General Conditions are only available in SpanishQue ha leído, entiende y comprende lo aquí expuesto.

The User must carefully read this document each time he accesses the Website, since it may be modified.

The owner of the Website reserves the right to make, at any time and without prior notice, any modification or update of the contents and services set forth in this document and, in general, of all the elements that make up the design and configuration of the Website.

GENERAL INFORMATION OF THE WEBSITE

In accordance with article 10 of Law 34/2002, of July 11, on Servicios de la Sociedad de la Información y de Comercio Electrónico, we make the following data available to you:

Company name: Cosmética Natural de Licopeno S.L.

Registered Office: Pol. Ind. El Nevero, Avda. Río Segura 13, complejo La Mar, fase 2, nave 3D - 06006 Badajoz (SPAIN)

Email: info@cosmeticanaturaldelicopeno.com

Registry data: Limited Company incorporated on December 3, 2013 before the Notary Mr. Luis Pla Rubio, number 2842 of his protocol. Registered in the Mercantile Registry of Badajoz SHEET: BA-25252; VOLUME: 578; SHEET 171; Registration 1st C.N.A.E.: 2042 Manufacture of Perfumes and Cosmetics

Tax identification number: ESB06651731

Online dispute resolution in accordance with article 14.1 of Regulation (EU) 524/2013: the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu /consumers/odr/.

ACCESS TO THE WEBSITE

Simple access to the Website is free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

REGISTRATION NEED

In general, for access to the contents of the Website, the User's registration will not be necessary, although the use of certain services may be conditioned to their prior registration.

The data entered by the User must be exact, current and truthful at all times. The registered User will be responsible at all times for the data entered. For these purposes, the User will respond in any case to the data entered.

RULES OF USE OF THE WEBSITE

The User undertakes to use the Website as well as all its content and services in accordance with the provisions of the law, morality, public order and in this document. Likewise, it is obliged to make appropriate use of the services and/or contents of the Website and not to use them to carry out illicit or criminal activities that violate the rights of third parties and/or that violate the regulation on intellectual and industrial property. , or any other rules of the applicable legal system.

By way of example, and in no case limiting or excluding, the User undertakes to:

1. Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic nature, advocating terrorism or that violates human rights.
2. Do not introduce or spread data programs (viruses and harmful software) on the network that may cause damage to the computer systems of the access provider, its providers or third-party users of the Internet network.
3. Not to disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties.
4. Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising.
5. Do not transmit unsolicited or authorized advertising, advertising material, "junk mail", "chain letters", "pyramid structures", or any other form of solicitation, except those areas (such as commercial spaces) that have been exclusively conceived for it.
6. Do not introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information.
7. Not impersonate other Users using their registration keys to the different services and/or contents of the Website.
8. Not to disseminate, transmit or make available any type of information, element or content that implies a violation of the rights of intellectual and industrial property, patents, trademarks or copyright that correspond to the owners of the Website or to third parties.
9. Not to disseminate, transmit or make available to third parties any type of information, element or content that implies a violation of the secrecy of communications and the legislation on the protection of personal data.

The User undertakes to keep the company harmless from any possible claim, fine, penalty or sanction that may be required to be borne as a result of the User's failure to comply with any of the aforementioned rules of use, the company also reserving the right to request the corresponding compensation for damages.

The company reserves the right to prohibit any User who violates the rules and obligations established in this document from using the services offered through the Website.

EXCLUSION OF LIABILITY

The User's access to the Website does not imply for the company the obligation to control the absence of viruses, worms or any other harmful computer element. The User is responsible, in any case, for the availability of adequate tools for the detection and disinfection of harmful computer programs.

The company is not responsible for the damages produced in the software and computer equipment of the Users or third parties during the use of the services offered on the Website, nor for the damages or losses of any type produced in the User that bring cause of Failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the Website service during its provision or prior to it.

CONTENT AND SERVICES LINKED THROUGH THE WEBSITE

The access service to the Website includes technical link devices, directories and even search tools that allow the User to access other Internet pages and portals (hereinafter, “Linked Sites”). In these cases, the company will only be responsible for the content and services provided on the Linked Sites to the extent that it has effective knowledge of their illegality and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with illegal or inappropriate content, he may notify the company, without this communication entailing the obligation to remove the corresponding link in any case.

In no case should the existence of Linked Sites presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of the company with the statements, content or services provided.

The company does not know the contents and services of the Linked Sites and, therefore, is not responsible for damages caused by the illegality, quality, outdated, unavailability, error or uselessness of the contents and/or services of the Linked Sites or for any other damage that is not directly attributable to the company.

In the cases in which the User can access or is redirected to Linked Sites that allow the contracting of services and/or products, the User knows and accepts that the company acts as a mere intermediary facilitating said access, for which it will not be responsible, nor indirectly or subsidiarily, of the damages of any nature derived from the free use and/or contracting of said services and products of third parties, as well as the lack of legality, reliability, usefulness, veracity, accuracy, completeness and timeliness of the themselves. By way of example, and in no case limiting, the company will not be liable for damages of any nature arising from defective compliance or breach of contractual commitments acquired by third parties; carrying out acts of unfair competition and illicit advertising; the inadequacy and disappointment of the expectations of said services and products of third parties and of the vices and defects of all kinds that may occur in them.

WEBSITE PURCHASE CONDITIONS

All purchases made through www.cosmeticanaturaldelicopeno.com are subject to current Spanish legislation and subject to the conditions set forth below.

I.V.A. is included in the prices of the products. However, the applicable taxes in each specific case will be communicated to you once you provide us with the billing information, since these depend on the country where the purchase is made, generally countries from the European Union.

PAYMENT METHODS

We offer you different forms of payment, from which you can choose the one that most interests you at the end of the purchase process by selecting the button enabled for each of them: credit or debit card, PayPal and Bank Transfer.

1.- CREDIT/DEBIT CARD. Payment accepts VISA, MasterCard, 4B and 4B-MastercCard cards and is made at the time of making the purchase, this method is comfortable and safe. Our online store uses a secure server, where all transmission of personal data travels encrypted through the Secure Sockets Layer (SSL) protocol through the network, in addition, all bank details relating to your card are requested in the payment gateway of REDSYS (SSL) where this website, at no time has access to the confidential data of your card.

2.- PAYPAL. The Paypal platform allows online payments safely, it is not necessary to be a Paypal user to be able to pay by credit card through this platform. Paypal makes available to all its customers a free service telephone number 900 801 665 to clarify all their doubts or solve payment problems.

3.- BANK TRANSFER. Once the order has been formalized on our website, the customer will receive in his email, information about the payment to be made (Amount, Account Holder, Account Number and Bank Entity. Payment by bank transfer must be made as soon as possible, indicating the order number and your full name as a concept. The order will be shipped as soon as we receive proof of payment from the bank. The website will reserve your order for a maximum of 5 calendar days waiting bank confirmation, after this period your order will be cancelled.

SHIPPING FORMS AND DELIVERY TIMES

Table of shipping costs according to the destination

Peninsula Zone 1: Provinces of Badajoz, Cáceres and Seville.
Peninsula Zone 2: Provinces of Álava, Albacete, Almería, Asturias, Ávila, Burgos, Cáceres, Cádiz, Cantabria, Ciudad Real, Córdoba, Cuenca, Granada, Guadalajara, Huelva, Jaén, León, Madrid, Málaga, Navarra, Ourense, Palencia , Salamanca, Segovia, Seville, Soria, Toledo, Valladolid, Zamora and Zaragoza.
Peninsula Zone 3: Provinces of A Coruña, Alacant, Barcelona, ​​Castelló, Girona, Gipuzkoa, Huesca, La Rioja, Lleida, Lugo, Murcia, Pontevedra, Tarragona, Teruel, Valencia and Bizkaia.
Balearic Islands Area: Province of the Balearic Islands.
Andorra area: Andorra.
Portugal Zone: Portugal.

Canary Islands: Provinces of Las Paslmas and Santa Cruz de Tenerife.
Ceuta and Melilla: Provinces of Ceuta and Melilla.

Europe Zone A: France, Monaco.
Europe Zone B: Germany, Luxembourg, Holland (Netherlands).
Europe Zone C: Belgium.
Europe Zone D: Austria.
Europe Zone E: United Kingdom.
Europe Zone F: Italy.
Europe Zone G: Poland, Czech Republic.
Europe Zone H: Ireland.
Europe Zone I: Denmark, Hungary, Slovakia, Slovenia.
Europe Zone J: Estonia, Latvia, Lithuania, Sweden, Croatia.
Europe Zone K: Greece.
Europe Zone L: Bulgaria, Finland, Romania.
Europe Zone M: Switzerland.
Europe Zone N: Norway.
Europe Zone O: Bosnia-Herzegovina.
Europe Zone P: Serbia.

Delivery times according to the type of courier chosen:

SEUR URGENT: 1 business day.
CORREOS CANARIAS: 5-12 business days.
CORREOS CEUTA AND MELILLA: 2-3 working days.
SEUR INTERNATIONAL AIR: 2 business days.
INTERNATIONAL TERRESTRIAL SEUR: 3-5 business days.
Products whose deliveries require different terms will reflect this particularity in their description.
The product will only be shipped once payment has been received.

APPLICABLE TAXES

The prices of the products that are for sale in our virtual store include the value added tax (V.A.T.). corresponding to what is established in the regulations of Spain, at the time of sale.

The prices of the products do not include shipping costs, which will be borne by the customer. Said shipping costs will be calculated once the shipping address is entered. Prices are valid except typographical error. The website reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the customer. This website has special rates for regular customers, and these rates the amount of the products do not include VAT. To request information about these regular customer rates (established for customers who have made a minimum annual turnover), please contact us through our contact form.

WITHDRAWAL OF ORDERS

Right of withdrawal for consumers and users

You have the right to withdraw from this contract/sale within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods purchased on this website.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract/sale through an unequivocal statement, using one of the following options:
- Sending a letter: to the attention of Cosmética Natural de Licopeno, S.L., with address: P.I. El Nevero - Avda. Río Segura 13 Complejo La Mar - Fase II - Nave 3 - Edif. D. 06006 de Badajoz (Spain).
- A phone call: to the number +34 924 957 312.
- An email to: info@cosmeticanaturaldelicopeno.com
- Through "Your Account" on this website (If you use that option, we will notify you without delay on a durable medium (for example,
by email) receipt of said withdrawal”): Access the "Your account" section, filling in your username and password, then you will access the "Your account" panel, and you must go to the "Order history" section and details", in the order line, click on "Details" of the order from which you want to make your return. In the order detail, check the product(s) to be returned, in the "Return Merchandise" section you can indicate the reason for the return, and then press the "Request a return" button.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract/sale. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.
You must send us back by shipment or deliver the goods directly to us at the address: P.I. El Nevero - Avda. Río Segura 13 Complejo La Mar - Fase II - Nave 3 - Edif. D. 06006 de Badajoz (Spain), to the attention of Cosmética Natural de Licopeno, S.L., without any undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw from the contract/sale. The deadline will be considered met if you return the goods before the deadline has expired.
You must bear the direct cost of returning the goods purchased on this website.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts/sales that refer to:

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Withdrawal form model

(you only have to complete and send this form if you wish to withdraw from the contract/sale)
– To the attention of Cosmética Natural de Licopeno, S.L., with address: P.I. El Nevero - Avda. Río Segura 13 Complejo La Mar - Fase II - Nave 3 - Edif. D. 06006 de Badajoz (Spain), and email to: info@cosmeticanaturaldelicopeno.com.

– I hereby inform you/we communicate (*) that I give up my/we give up our (*) contract of sale of the following good:
– Ordered on/received on (*):
– Name of the consumer and user or consumers and users:
– Address of the consumer and user or consumers and users:
– Signature of the consumer and user or consumers and users (only if this form is submitted on paper).
- Date:
(*) Delete as appropriate.

NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If any clause included in this document is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting this document in everything else and considering such provision totally or partially for not included.

APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

This document will be governed and interpreted in accordance with the laws of Spain. The company and the User agree to submit any dispute that may arise from the access, use and/or contracting of products or services through the Website, to the Courts and Tribunals of Badajoz, (SPAIN), unless the Law establishes otherwise. stuff.